Contact Us
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team through live chat, email or phone for prompt help. For account enquiries please have your ID and account email ready. Technical reports should include a brief description and screenshots where applicable. Staff can advise on verification, deposits, withdrawals and promotions to get you back to play quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat and email support for account, deposits and technical issues) |
| General enquiries | [email protected] (billing, general enquiries and feedback) |
| Affiliate enquiries | [email protected] (affiliate programme, tracking and marketing) |
| Phone | +61 2 9417 3826 (voice line for account help and enquiries) |
| Working hours | Mon-Fri, 09:00-18:00 AEST (phone and email support; live chat 24/7) |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to send explanations or documents. Please use a clear subject line, include your full name and current contact details, and attach any relevant files to avoid delays. This helps our team locate your account and respond faster.
Submit your enquiry
Response Time
Contact our support team via live chat or email. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly; complex issues such as KYC checks or dispute investigations may take longer depending on their nature and the documents required. We’ll keep you updated while we work on your case.
Feedback
Have feedback, suggestions or ideas to improve Casiny? Send them via live chat, email or the feedback form. All submissions are reviewed carefully and help shape site fixes, promos and payment options. Your input helps us prioritise improvements and improve the user experience - thanks for taking a moment to share.