Data Privacy Policy

We are Casiny and this Privacy Policy explains how we collect, use and protect your personal information when you create an account, make deposits or use our site. The page sets out the categories of data we process, why we process it, how long we keep it and the steps we take to secure it. It also explains cookies and tracking technologies and the rights you have to access, correct or remove your information. Read this policy before registering or uploading identity documents.

Data We Collect

Personal data

Name, email, phone number, date of birth, residential address and identity documents (passport or driver’s licence) collected for account opening and KYC checks.

Technical data

Device identifiers, IP address, browser type, operating system, device model and connection data used to provide services and secure accounts.

Transactional data

Account balance, deposit and withdrawal history, payment method details (card, PayID, POLi, crypto) and wagering activity required to operate your account and process payments.

How We Use Information

Account setup and verification - to create and verify your account, perform KYC checks and comply with legal obligations. Payments and withdrawals - to process deposits, payouts and refunds and to prevent fraud. Service delivery - to enable gameplay, maintain account history and provide customer support. Risk and compliance - to monitor for suspicious activity and meet anti‑money laundering and regulatory requirements.

Data Protection and Security

We use industry standard encryption for data in transit and at rest. Access to personal data is limited to authorised personnel and service providers on a need‑to‑know basis. Security measures include encrypted connections and routine security reviews to reduce risk of unauthorised access. Retention periods follow legal and business needs; we retain KYC and transactional records for compliance and dispute resolution.

Cookies and Tracking Technologies

Cookies and similar tools are used for session management, game performance, analytics and fraud prevention. Third‑party analytics and advertising partners may place cookies to measure site usage and deliver relevant offers. You can manage cookie settings in your browser or account preferences; disabling certain cookies may affect functionality.

Your Rights

Access - request a copy of personal data we hold. Correction - ask us to update inaccurate details. Deletion - request erasure where permitted by law. Restrictions - request limits on processing for specific purposes. Withdrawal - withdraw consent for direct marketing at any time. To exercise rights use the account settings or contact support through the available support channels.

Data Sharing and Third Parties

We share data with payment processors, identity verification providers, game and platform suppliers, analytics partners and legal or regulatory authorities when required. Service providers receive only the data necessary to perform their function and are bound by confidentiality and processing agreements. We do not sell personal data for direct marketing.

Policy Updates

This policy may be updated to reflect changes in our services or legal requirements. Material changes will be communicated via the site or account messages. Continued use of the service after an update indicates acceptance of the revised policy. Check the policy periodically for the latest version.